Why Timberline?

Timberline is uniquely positioned within the industry to support any program by fully embracing your call center needs with a personal touch, while being large enough to accept programs of significant volume and complexities. The operative foundation of our client relationships is easily related in one word - TRUST. In addition to the value we place in its traditional meaning, at Timberline, it carries additional significance:

Timberline's Results Using Superior Technologies.

Over the years, our TRUST philosophy has established growth and opportunity with all our clients.

Why Timberline?

Flexibility - one of the key factors when considering Timberline is our flexibility to take on any program successfully regardless of the size or the scope. Unlike some of the larger call center providers, we pride ourselves on working with every size of client and giving their program the attention it deserves. Our ability to adapt and make changes to a program on-the-fly, train our agents, and continue to be successful once they're implemented, is another reason Timberline stands out among the rest.

Experience - we have been providing inbound and outbound support services for the past 12 years for a large number of clients in a variety of industries. Our support experience includes inbound sales, customer service, outbound sales, scheduling support, sales processing, and handling overflow calls. Our experience and our success has allowed us to become preferred vendors with a large portion of our clients.

Sales Culture - our internal culture is deeply rooted in sales. We hire and train agents to have a sales mentality and look for those people that will bring the most success to our clients' programs.

Employees - we pride ourselves on having one of the lowest attrition rates in the industry because we understand our success stems from the caliber of people we employ. We bring in highly skilled agents to support our client programs and retain those agents by recognizing them for performance and maintaining an enthusiastic and professional work environment that allows them to be successful and achieve consistent results.

Management Team - Timberline's management team has over a century of combined experience in the call center industry. The majority of our upper management has at least 5-6 years tenure with Timberline and call center industry experience that goes way beyond that. We have surrounded ourselves with some of the strongest individuals in terms of operational background and client relationship experience. It's this core group that drives our success and ensures our client programs receive the highest quality support available.