Our Company

Timberline Total Solutions is part of a family group of companies founded more than 60 years ago in Omaha, Nebraska. Established in 1995, Timberline has been providing inbound and outbound call center support services for a large number of companies in various industries for over 12 years. Our company's leadership is widely recognized for possessing a positive influence towards our clients and the regulated industries we serve, and they participate and serve in various leadership positions within the associations we belong.

Located in Omaha, our management team and staff of agents exemplify the strong Midwestern work ethic and easily connect with our clients, and more importantly, the end consumer. From an inbound customer service program to an outbound telemarketing campaign, our team can support your call center outsourcing needs. We act as your company's "voice", and emulate your culture within our center to ensure service is transparent to your customer(s). At the core of our success is one of the highest employee retention rates within our industry, ensuring an experienced, stable, and reliable staff for your program

Our Services

Timberline provides high quality results, consistently and reliably, regardless of the size or duration of the programs we support. These quality results come from fully understanding our clients' products and services, and representing them as an extension of their internal operations. Because of this, we are able to communicate our clients' message to their target audience, clearly and consistently, call after call. Not only does this have a positive effect on front end results, it also leads to higher retention on the back end.

• Inbound Services
• Outbound Services
• Creative Services

At Timberline, it's our business to know your customer because we understand that every interaction with your customer has a direct impact on your brand's equity.

To help manage your program, we have invested heavily in state of the art technology that enables us to support your program efficiently. We generate a variety of reports detailing our performance measures and providing information needed to maximize our efforts throughout the life of the campaign.

Our commitment to quality, a well trained staff, the latest technology, and decades of experience in the telemarketing industry, gives us the confidence to meet and exceed your goals no matter what scope of program you are looking to outsource.

Multi-lingual Capability

Timberline employs a highly trained staff conversant in a variety of languages. Drawing on a culturally diverse population, we are able to offer quality representatives in a number of different languages dependent upon the requirements of your program.