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Technology

Timberline utilizes Stratasoft's award-winning call center software suite, StrataDial® (Virtual Call Center). StrataDial incorporates all the essential functionality required by today’s leading contact centers while remaining unrivaled in terms of features, flexibility and performance. StrataDial®.VC2™ is entirely built on a flexible and elegant open architecture framework, making it both uniquely configurable and highly customizable. StrataDial's versatility and flexibility remain unrivaled in the contact center software industry and successfully serve Timberline’s client needs today and well into the future.

StrataDial's Features Include:

Microsoft Windows based platform - utilizes the Intel Dialogic call progress detection, and provides all the advanced functionality of Windows, while being extremely intuitive and user-friendly
Preview, Predictive and Progressive Dialer
Inbound ACD System Call Management - enables full ACD functionality that processes inbound calls and evenly distributes them to awaiting agents
An array of Interactive Voice Response capabilities (Inbound & Outbound)
Call Transfer - agents can transfer calls within the office or to an outside number at an off-site location
Branch Scripting – CATI Capabilities - when conducting market research and surveys, this scripting allows a survey to logically branch to the appropriate page depending upon participant responses
Instant Text Chat - gives your participants instant access to the answers, assistance and information they require
Fully automated Call Blending software package
Flexible Custom Script Building - includes many advanced features like automated triggers, data validation, real-time write or read fields to outside databases, quota control and more
Silent/Client Monitoring - conversations can be monitored both locally and remotely
100% Digital Voice Recording - digitally records client/participant conversations for security and verification purposes
Third Party Conference calling – especially beneficial when third-party verification is vital to daily business operations
Supports remote and/or virtual sales
More than 160 different system controls for campaign management, with the ability up to run 1000 programs simultaneously
Individual program controls providing operations independent control over any campaign or pool.