Reporting

Timberline's Crystal Reporting capabilities, combined with our extensive reporting experience, provide clients with a timely and efficient manner to track productivity. Utilizing Crystal Reports, we are able to provide standard and custom reporting to address virtually any client need.

We support a variety of inbound and outbound reporting that allows our clients to monitor and manage their programs daily. We have standard reporting, or we can create customized reports, based on the needs of our clients. Our standard reports have a tremendous amount of flexibility regarding the information being captured and reported on, while custom counters can be created for any customized reports that relate specifically to a client's program. All reports can be delivered real time and are available via the World Wide Web.

Inbound Reports

Timberline's inbound reports have been designed to provide clients with the information necessary to effectively manage their programs, including call disposition by type code, sales, and client specific information. Standard inbound reporting includes:

• ACD Reports
• Realtime Queue Reports
• Agent Reports
• Route Performance Reports
• DNIS Reports

Outbound Reports

Daily Detailed Project Report - this report provides detailed information about all calling activity for a given project and time period. This includes billable hours, sales/leads, refusal reasons, and related data. Information is reported by current call date, current week-to-date, previous week, and project-to-date, and is created on a daily, weekly, monthly, and end of project basis.

Daily Detailed Client List Report - this report provides detailed information by call list for a given project and time period that includes billable hours, sales/leads, refusals, and related statistics. The information is reported by current call date, current week-to-date, previous week and client list-to-date.