Leadership

Russ Leavitt… President

Russ is one of the principal founders of Timberline. He is a graduate of Creighton University, which for years has been rated the number one academic University in the Midwest and among the best in America. The major emphasis of his work career has been planning, accounting, tax, audit, budgeting, finance, management information systems, and employee and business services. Having spent over 20 years in the heavily FCC regulated debt service industry, Russ has assumed many roles during his tenure as President and leader of Timberline, exclusively guiding our direction and growth. This learning experience has enabled him to develop a broader understanding and expertise in diverse business segments such as the Cable Service, Telecommunications, and Retail Industries.

Through Russ's guidance, Timberline has established a reputation as a premier provider of service, capable of assisting at any level in the inbound, outbound, sales, and customer service processes. Our size provides enough capacity to commit and grow for the success of any large program and yet remain small enough to be active in the understanding of program details that enable everyone's success.

Thomas Behm… Executive Vice President

For over 19 years, Tom has been expanding upon his active leadership and management experience within the teleservices industry. Tom began his career in tele-sales for MCI, where he quickly worked his way into a sales management position, establishing outstanding success that resulted in his promotion to call center management for MCI. Tom continued to hone his experience in management with MCI as Operations Manager, overseeing multiple site locations each exceeding a staff of more than 400 employees.

Tom has extensive experience and success in managing unit and hourly-based programs. He believes success begins with proper agent training and evaluating call quality as a measure of current and future success. His understanding of the industry and performance based programs enables him to quickly identify and respond to situations needing attention, ultimately leading to a successful program.

Tom holds a business degree from the University of New Mexico where he attended and played soccer as a Division 1 scholarship athlete. Many school records set by Tom while involved in the University of New Mexico Soccer Program still remain. Upon graduating from U of M, he played several years professionally in what had been the new up-start MISL professional soccer league. This competitive nature is what drives Tom's career and is what makes him successful at Timberline.

Cheryl Pignotti… Executive Vice President of Employee Services

Cheryl's 20 years of experience in management and employee development is what drives her success and knowledge in the field of Human Resources. Cheryl's experience is critical in providing the tools necessary for the creation and management of the Employee Services Department for Timberline. Her involvement with a number of Human Resource and Call Center organizations allows her to remain current on issues and laws that affect the company and our employees.

Cheryl has played an intricate part in Timberline's growth to the current staff size. She is responsible for hiring and retaining individuals with the skills needed to bring success to our clients' programs, as well as enforcing the company's policies in regards to proper employment practices.

Sara Komen, Corporate Counsel Chief Compliance Officer

Sara is an established attorney, educator, and current member of the Nebraska Bar Association. Sara is a graduate of Creighton University, received her Master's degree from Georgetown University, and is a member of the Georgetown University faculty enrollment board. She completed Law School at Antioch School of Law in Washington, D.C.

Her experiences in law has allowed her to develop a uniquely broad range of litigation experience, and her talents provide an excellent fit for the many diverse and growing needs for Timberline, now and for the future.

Sara began her career at Timberline when compliance was still in its early phase of interpretation. Today, enforcement continues to remain the main focal point to everyone in the teleservices industry. She is an active member of The American Teleservice's Association Nebraska Legislative Committee and assists Timberline daily in all its federal and state compliance efforts. She is also a current board member of the Midwest Chapter of the American Teleserivces Association (ATA). As Corporate Counsel, Sara evaluates and reviews all company documents, service agreements, and commitments made by Timberline.

Adrianne Carson, Regional Sales Manager

Adrianne began her tenure with Timberline in October 2000 as a Process Service Representative. Adrianne's ability to understand the various systems and programs led to her advancement into marketing and account management.

Adrianne's extensive knowledge of the company's operations and client services, as well as her understanding of the industry, enables her to effectively communicate to clients and determine their needs to provide successful program results.

Mike Kronschnabel, Regional Sales Manager

Mike brings with him over three decades of creative experience, having worked in script writing, advertising, web content, and TV and Radio production - highlighted by an eight year run as Executive Producer of an award winning TV series. He has over 25 years of sales, marketing, and account management experience, including over 10 years of call center experience.

Mike grew up in Omaha and attended the University of Nebraska at Omaha while getting his education in Broadcast Journalism.

Cathy Collier… Client Services Manager

Cathy Collier, Client Services Manager for Timberline, has 13 years experience in the Sales and customer service industry. Cathy has been with Timberline since 2000, starting as a Supervisor in Operations and advancing to become Client Services Manager.

Since 1990, Cathy's career has allowed her to gain experience in the telecommunications, tele-services, and customer services industry. She has experience in launching new programs, database management, preparation, training, and managing the production of an inbound and outbound CRM/sales team. Cathy specializes in supporting inbound and outbound customer service, outbound sales, and Equifax credit scoring. She has extensive knowledge of billing systems, quality assurance monitoring, and sales program implementation.