Inbound Services

Timberline’s Core Competencies are telemarketing; offering Inbound and Outbound telemarketing services in Business-to-Consumer and Business-to-Business environments.

Inbound Telemarketing Services Include:

• 24/7, Dedicated or Shared Agents
• Full Customer Service Functionality
• Independent, web-based or inventory connection

Objective inbound telemarketing service levels are established to meet client’s telemarketing customer service level expectations.

Our approach is about finding and implementing solutions to satisfy the needs of your program. We build the model to support you every step of the way so you know that your business voice is providing reliable, accurate information for your product or service.

Inbound Telemarketing Services Include
(Consumer & Business-to-Business)

• Customer Care
• Customer Service
• Customer Acquisition
• Sales – Product / Service
• Inbound Product or Service contact center
• Technical Support – Tier I
• Direct Response
• Inquiry
• Warranty Programs
• Recall Notice
• Lead Generation
• TPV – Third Party Verification
• Appointment Setting
• Scheduling
• Market Research
• Surveys
• Up selling or Cross Selling
• Product Recall

Industries Served