Creative Contact Services

Every program has a unique element of creativity involved in delivering the maximum level of success to our client. Just as the creative elements from an inbound telemarketing or outbound telemarketing program have certain "if - then" situational drivers, so to exists the need for additional and creative ways to enhance our clients' ways of communicating and interacting with their customers.

Telemarketing Services

• Chat Support - Agents address the online customer service needs to customers via chat
• Web Callaboration - Allows a Timberline agent and a customer to link their browsers and callaboratively browse the Web
• E-Mail Management - Agents reply to customer's inquiries with quick, informative and precise responses
• Monitoring Services - Agents listen to and evaluate live or recorded calls and provide quality, effective feedback
• Retention Service / Customer Service
• All Back Office Functions - Timberline possesses the resources and flexibility to fulfill numerous back office functions
• Web Call Back - Call back to customers who visit and which to later speak to a live operator
• Interactive Voice Response - Timberline enables call centers to automate routine inbound telemarketing call tasks without human intervention
• Custom IVR - Timberline has the ability to build custom IVR applcations including speech recognition, text to speech, database interactivity, and outbound campaigns