Culture of Compliance

Timberline is committed to serving our clients' needs while operating within a corporate culture dedicated to compliance with laws. We seek to provide service and education to consumers, whether they are customers or not, and to observing consumers' rights while serving our clients. Active in state and federal levels of our trade association, the American Teleservices Association, and in keeping pace with changes and standards in law, we wish to provide consumers with materials and information with which they may become acquainted with the proper operational and compliance standards set by state law, and by the Federal Communications Commission and the Federal Trade Commission. We encourage you to visit the websites we have provided links to, which contain current FTC and FCC legal definitions and standards under which we are permitted to operate. We also encourage you to look at the FTC's guidelines for telemarketers "Complying with the Telemarketing Sales Rule" to which a link is also provided.

FTC Compliance with the Telemarketing Sales Rule

FCC Telemarketing Rules

Federal Communications Commission

If We Called You . . .

When asked to perform services on an outbound basis, Timberline places telemarketing sales calls to consumers on behalf of clients having an "Established Business Relationship" (EBR), with the consumer at whose number we have called. An EBR relationship between the consumer and the business is an exception to the FCC and FTC's rules that consumers on the Do Not Call Registry and can be called for sales purposes. This exception exists to permit consumers possessing an EBR with a business to continue to hear about additional opportunities, products and services available to them from the business.

Additionally, if you do not currently have these services, are on the Do Not Call Registry, and have made an inquiry to a business about their goods or services, the FTC and FCC also allow an exemption to call such consumers within three months after the inquiry is made to the business.

Timberline places calls within the times permitted by the FTC and FCC, which is 8 a.m. to 9 p.m. In a boarder effort to allow you the awareness of knowing who is calling, a consumer will either see our company name (usually displayed as "Timberline Tot") or our clients company name on their caller ID, so you know an opportunity awaits which you may chose to receive. Also displayed will be a return phone number that will either be Timberline's or one the client provides to have the call returned to should you chose to do so. All caller ID information is dependent on the local telephone company's ability to transmit caller ID information. Timberline does not circumvent the caller ID process for the consumers benefit.

Timberline is in the business of delivering the opportunity that a supplier of the consumer wishes for them to hear. If you do not wish to receive these opportunities, simply either refuse our offer, or let our operators know at the time of our call that you do not wish to receive these calls from our client. We will be happy to promptly post a "privacy notice" (intended to prevent any further calls to you on the behalf of that client from Timberline now and in the future for that client.) And return your request to our client to prevent our client from sending your information to any other 3rd party who they may use in the future. This process may take up to 30 days to fully complete.

Timberline does not leave messages that will consume space on voicemail systems unless specifically instructed by our client. The FTC/FCC have established strict guidelines regarding Voice messages/Answer machine message being left that must be followed. With a combinations of strict guidelines and no set standard length of time available on a voice mail/answer machine system, we do not leave message choosing instead to leave the availability and space for the more important personal messages the consumer may need from family or loved ones.