Compliance

Timberline has been a responsible provider of service to our clients by being a strong proponent and follower of the telemarketing guidelines long before they became federally mandated. Timberline is committed to maintaining compliance of these guidelines by employing legal professionals to research and evaluate existing Federal and State legislation, follow legislative trends, and review all of Timberline’s internal processes. These actions ensure Timberline is adhering to industry rules, thereby protecting our clients while providing services to them. As an active member of the ATA (American Teleservices Association), Timberline is provided with the most current legislative updates from both Federal and State agencies, and also receives regular updates from vendor provider DNC Solutions.

We are committed to doing our part in being compliant with current legal and industry codes, and keeping both your image and our image with your clients a positive one. In today's competitive, complex and litigious business world, smart businesses recognize the need to align themselves with the most reliable, competent, and knowledgeable provider. Timberline possesses the expertise needed for businesses to succeed while maintaining compliance in this mission critical area.

Timberline's expectation that consumers be satisfied from their contact experience also sets us apart from our competition. The results are most easy to identify in the important area of DNC requests. Thanks to our focus on making contacts with your clients a positive one, Timberline returns for privacy requests and/or DNC requests from consumers are incredibly low. This is important for two very critical reasons:

• With DNC (Do Not Call) having such a tremendous impact on available numbers to call, it is critical to protect Existing Business Relationships so the customer is available for future opportunities.
• Even though the information is returned to our client once a consumer does make a privacy request, we go one step further and maintain the record internally for our client to be evaluated against any future program, which protect our clients from any possible errors and DNC violations.

Due to the outstanding procedures we have to honor and protect your database, and the stress we place on making each contact we have with your customers a positive one, Timberline is able to consistently return to our clients the lowest DNC and privacy requests in the industry.